FREQUENTLY ASKED QUESTIONS

Scroll down to get to answers to all your questions.

FREQUENTLY ASKED QUESTIONS

Frequently asked questions

What are you doing to stop the spread of COVID-19?


We are taking extra precautions to protect our customers, others, and our company from COVID-19. Masks and gloves are used when unloading arriving tropicals. Also, disinfectant spray is used on trucks and areas being touched before being placed into the warehouse area or before being placed on pallets to be delivered. Along with this, no customers enter the Warehouse. Instead they can ring the doorbell as seen below and/or call the company number to contact us. We know everyone is doing their part to stay safe during this time and we want you to feel secure knowing your tropical foliage is coming from a careful, protected warehouse! Thank you! ​​




Who do I contact if my order is late?


Please contact Fred Woodley at 519-755-1285 or through email at fred@tropicaltradingco.com. Thank you!




How can I place an order?


To place an order for tropical foliage from Tropical Trading Co. please contact Fred Woodley at 519-755-1285 or email us at fred@tropicaltradingco.com. Thank you!




How do I care for my tropicals once they arrive?


Each tropical is unique in terms of care. More information on care of each plant type can be found on our blog page at _____. You can also reach out to us for information at fred@tropicaltradingco.com or give us a call at 519-755-1285! Thank you!




Can I pre-order tropicals from Florida?


Yes you can! To do so, please contact us by email at fred@tropicaltradingco.com or give us a call at 519-755-1285. We would love to hear from you! Thank you!




What payment methods do you accept?


Currently payments are made through cheque or wire transfer. For more information, please contact Fred Woodley by: Email - fred@tropicaltradingco.com Phone - 519-755-1285 Thank you!




I have another question that isn't listed below...


We would love to add your questions to the board as they come! Please contact Fred Woodley by phone at 519-755-1285 or email at fred@tropicaltradingco.com to answer all of your tropical needs! As we hear more from you we can add questions to the board! Thank you!




My Monstera Deliciosa tropical has a white speckle on one of its leaves. What does this mean?


This means your Monstera is actually a Veriegated Monstera plant! These are rare and vert special so you hit the jackpot! (see image below of an example of what it looks like) According to Plantofiles, "in order to get a variegated plant from a Monstera, you would have to make 100,000 cuttings! It is one of the hardest plants to come by! For more information, check out our blog page where we talk more about this kind of variety!